If you have participated in Zoom sessions before with your device, check to see your app is up to date.
Possibly, go to  http://zoom.us/test to check your settings.  Then go to #2.

1. Set up your device for Zoom

  • Download and install a Zoom app for your device
  • After installing, visit http://zoom.us/test to join a test meeting. Here you can familiarize yourself with Zoom, in addition to testing your microphone/speakers before joining a Zoom meeting.

2. Setting up your Zoom environment

  • Lighting should come from in front of you or from the side, in order to best light your face. Eliminate any direct backlighting (like a window behind you).  Get plenty of light overall — be aware of glare on any eyeglasses.
  • Keep your background clear of distractions
  • Have the camera of your device/laptop at eye level.  Put the device/laptop on a box or some other sturdy support such as stack of large books to adjust the camera to eye level
  • Smartphones or pads with cameras can be used but must be used in a horizontal or landscape position not portrait  ▌and should be used with a stand or not hand held.
  • Avoid noise and other sounds at your space.
  • Choose solid-colored clothing rather than clothing with tight patterns or logos.

3. Settings to reduce additional faces/images during the Zoom meeting

On a computer/laptop

  • Go to menu   zoom.us > Preferences… > Settings > Video.  Then make sure “Hide non-video participants” is enabled

On a phone

  • Start the Zoom app
  • Settings in the lower right   Settings > Meetings >   Then make sure “Show Non-Video Participants” is disabled/off

On a pad

  • Start the Zoom app
  • Settings in the upper left   Settings > Meetings >   Then make sure “Show Non-Video Participants” is disabled/off

4. Possible Audio Settings

On a computer/laptop

  • Go to menu   zoom.us > Preferences… > Settings > Audio.  Enable “Show in-meeting option to “Enable Original Sound” from microphone
  • Enable “Echo cancellation
  • Now in the main Zoom screen in the upper left of the window you will see the status of your microphone.  Toggle/click the words in the upper left so that they show “Turn Off Original Sound

5. Additional information and support

  • For additional technical assistance or questions email zoom@hdmg.com
  • For additional more detailed information visit Zoom’s online Help Center